Privacy & Cookie Policy
Mobile Denture Care
Last updated: April 2026
1. Who We Are
Mobile Denture Care provides clinical denture services in Surrey and surrounding areas.
Data Controller:
Alethea Synan
Clinical Dental Technician
GDC No: 156847
Contact Details:
Telephone: 07966 279599
Email: aletheasynan@gmail.com
2. Purpose of This Policy
This policy explains how Mobile Denture Care collects, uses, stores, and protects your personal information, including sensitive health data.
This policy applies to:
- Website use
- Enquiries and communications
- Clinical care and treatment
- Patient records
3. What Information We Collect
We may collect and process the following types of information:
3.1 Personal Information
- Full name
- Address
- Telephone number
- Email address
- Date of birth
3.2 Health and Clinical Information (Special Category Data)
- Medical history
- Dental history
- Clinical notes and records
- Treatment plans
- Photographs where relevant to care
This information is classified as special category data under the UK GDPR and is handled with a high level of confidentiality and security.
4. How Your Information Is Collected
Information may be collected when:
- You complete a contact form or enquiry
- You contact us by phone, email, or in person
- You complete medical history or consent forms
- You receive treatment
- A dentist refers you for care
5. How Your Information Is Used
Your information is used for the following purposes:
- Responding to enquiries
- Arranging and managing appointments
- Providing safe and appropriate denture care
- Assessing suitability for treatment
- Maintaining accurate clinical records
- Communicating with you regarding your care
- Liaising with other healthcare professionals where necessary
- Meeting legal, regulatory, and professional obligations
Clinical records are maintained in accordance with professional and regulatory requirements.
Your information will not be used for unrelated marketing purposes without your explicit consent.
6. Lawful Basis for Processing
Your data is processed under the following lawful bases:
- Consent – when you provide information or contact us
- Provision of healthcare – for diagnosis, treatment, and clinical record keeping
- Legal obligation – to comply with regulatory requirements
- Legitimate interests – where appropriate and balanced with your rights
Special category data is processed under the provision of healthcare basis as defined by UK GDPR.
7. How Your Information Is Stored
Your information is stored securely using appropriate safeguards.
This may include:
- Secure digital systems
- Password-protected devices
- Locked storage for paper records
Access is restricted to authorised individuals only.
Appropriate measures are taken to protect your data from:
- Unauthorised access
- Loss or damage
- Misuse or disclosure
8. Retention of Records
Clinical records are retained in line with professional guidance and legal requirements.
Typically:
- Adult records are retained for a minimum of 8 years after the last entry
- Records may be retained longer where clinically or legally appropriate
After this period, records are securely disposed of.
9. Sharing Your Information
Your personal information will not be shared without your knowledge, except where necessary.
Information may be shared:
- With a prescribing dentist where required for treatment
- With other healthcare professionals involved in your care
- Where required by law
- Where necessary to protect your safety or the safety of others
All sharing is carried out securely and only when appropriate.
10. Your Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your data where appropriate
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
- Request data portability (where applicable)
Requests can be made using the contact details provided in this policy.
11. Cookies and Website Use
This website may use cookies to improve functionality and user experience.
11.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the website function effectively and improve your experience.
11.2 Types of Cookies Used
Essential Cookies
These are necessary for the basic operation of the website.
Analytics Cookies (if enabled)
These help us understand how visitors interact with the website.
No personally identifiable data is collected through these cookies.
11.3 Managing Cookies
You can control or disable cookies through your browser settings.
Disabling cookies may affect how the website functions.
12. Third-Party Services
This website may use third-party providers such as:
- Website hosting services
- Email services
- Analytics providers (if used)
These providers may process limited data on our behalf and are required to handle it securely and in accordance with data protection laws.
13. Data Security
We take appropriate technical and organisational measures to protect your personal information.
This includes:
- Secure systems and processes
- Confidential handling of clinical records
- Regular review of data protection practices
14. Complaints
If you have concerns about how your data is handled, please contact us in the first instance.
You also have the right to contact the Information Commissioner's Office (ICO) for independent advice or to make a complaint.
15. Updates to This Policy
This policy may be updated from time to time to reflect changes in legal requirements or how services are provided.
The most recent version will always be available on request and on the website.